Terms & Condtions
Welcome, and thank you for visiting. www.secondconsultation.com Henceforth referred as “Site”. Please read these Terms and Conditions carefully before using this Site. Henceforth referred to as “Terms”. By using this Site, you signify your assent to the terms and conditions of the Second Consultation. If you disagree to the Terms and Conditions, please do not do not use this Site.
The purpose of the service provided through the Site is to give access to patients or their relatives to get second, third or additional consultation online from the comfort of your home or office or from the hospital you are in. It is not a substitute for primary, secondary and tertiary care by the bedside and no physical physician-patient relationship is created by use of this Site. The consultation/service/opinion/treatment options are the views of the doctor chosen by you. Second Consultation has no role in these areas. They have to be interpreted by the patient and the treating doctor as per the current medical curriculum and standards of practice. Normally every doctor has his/her own way of interacting with the patient and the method of treatment which is based on textbooks and peer reviewed journals. There are many published recommendations and protocols for the treatment of medical disorders. This usually is not a big deal as every doctor wants the best treatment for his patient. Sometimes the doctor says something and the patient/relatives interpret it differently. This is the most common cause to see another doctor, with the same set of reports. This is actually the right of every patient. Second Consultation provides a platform for the user to choose the doctor of his/her choice for getting an expert consultation or second consultation.
Once you have chosen the doctor and have submitted the detailed history and investigations the doctor would give his opinion on the information provided by you. The Site expects that you give the most accurate, lucid and in order of time information about the patients disease. It is pertinent to note that you are seeking a second consultation or opinion about an already diagnosed patient. We at the Site would like you to inform the treating doctor in advance or on receipt of the second consultation or opinion so that there is no conflict in treatment and in the doctor-patient relationship of any kind at the place where the patient is under treatment.
Site will focus on the assessment or recommendation of treatment options. The decision to focus on diagnosis, treatment recommendation, or both rests with the primary physician. In no way the site is responsible for any mishap which may occur as the Site is just providing a second, third or fourth consultation/opinion about the details submitted by the patient or relatives. In fact this is a virtual consultation or advice and is meant to allay the apprehensions of the patient or his relatives about the diagnosis, tests, reports and treatment.
There are many small and well equipped hospitals run by efficient and excellent graduate doctors or post graduate doctors in smaller cities. Sometimes a situation arises and a second consultation is needed for a particular problem in the treatment process. This can be done online on the Site without waiting for time or shifting of the patient. The second consultation/opinion you get is going to help the primary on site doctor to help treat or manage your patients disease in a better way with excellent outcomes.
The Doctors providing services through this Site will not have the benefit of information that would be obtained by examining the patient in person and observing the physical condition. Therefore, the doctor providing services through this Site may not be aware of facts or information that would affect his or her opinion of patients diagnosis. To reduce this risk the site strongly encourages you to write in detail about your disease, attach all the relevant reports in chronological order (latest report first), upload all of the CDs/electronic media. Once you get the opinion from the site it should be shared with your primary doctor in a way so that the primary doctor does not get offended and accepts the opinion for a review. By deciding to engage the services of this Site, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation. Furthermore, you agree and accept that: (i) the diagnosis you will receive is limited and provisional; (ii) the second opinion is not intended to replace a full medical evaluation or an in-person visit with a physician; (iii) the Doctors providing services through this Site do not have important information that is usually obtained through a physical examination; and (iv) the absence of a physical examination may affect the Doctors ability to diagnose your medical condition, disease or injury.
You also agree that the second consultation/opinion will not be used in any legal dispute including but not limited to litigation, arbitration, claim for disability benefits, and claim for worker’s compensation and/or malpractice claims under any circumstances. By requesting any service through the Site, you authorize us to collect your medical records on your behalf from any and all facilities that may have such records, store those records, and transmit them to the Doctors of your choice. This information will be kept on our server secured to the best of technology available as of today and in future.
The Site is constantly seeking to improve the quality of consultation/opinion. If you have requested a Doctor’s consultation/opinion or other services on the Site, we may at any time email you or call you on behalf of the Doctor depending on your medical condition. We may request courtesy email and phone calls from your treating doctors in case they differ with the consultation/opinion rendered. We may request for additional information from the patient or their relatives and/or the treating doctor if we feel the health and medical records submitted by the patient/ relatives is deficient for Doctor on Site to give consultation/opinion. This is a rare case scenario. As your chosen doctor is going to communicate to you on any medium of his or her comfort. And the Site has no interference between you and the doctor you have chosen.
The Site may also use anonymous information gathered, including information from your medical records, to generate conclusions about the healthcare process, particular conditions, and other medical issues of importance. We and our affiliated physicians and researchers may publish this anonymous information in journals, websites and other locations, keeping the patient and his environment anonymous for the larger benefit of medical fraternity. As this may help in developing new treatment strategies for the disease condition. However, we will not publish your name or any identifying information about you. Patients identity would be a closely guarded secret.
The Site may be required by law to turn over certain information to law enforcement agencies, or to respond to civil subpoenas and other legal process. By using this Site you acknowledge such risks. Additionally, the Site, may voluntarily provide information authorised government agencies when the disease in question is reportable. The Site also reserves the right to inform law enforcement or investigative agencies regarding suspected disruptive or destructive uses of the Site, like but not limited to “Denial-of-Service” hacks/attacks, credit card fraud, and other Site related matters.
Services of this Site are available only to registered users. Those who have generated user IDs and passwords (“Secure Users”). If you are a Secure User, you agree to accurately maintain and update any information about yourself that you have provided to the “Site”. Failure to log in every 3 months might result in the account being deleted. You are permitted to have one secure account in the interest of patient safety and to prevent misuse of your id by unscrupulous people.
You also agree to promptly notify the “Site” of any unauthorized use of your username, password or any other breach of security that you become aware of involving or relating to this Site by emailing the “Site” at. email@example.com In addition, you agree to exit from your Secure User account at the end of each session. The “Site” explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section.
The Site requires users to create unique identifiers (such as a username and password) in order to log into any area of the Site. We utilize these unique identifiers to verify the user’s identity and eligibility, in order to protect our users from the release of sensitive or personally identifiable information to unauthorized users. To help protect the privacy of data you transmit through this Site, where personally identifiable information is requested, we also use technology designed to encrypt the information that you input before it is sent to us using Secure Sockets Layer (SSL) technology or similar encryption technology. In addition, “Site” takes steps to protect the user data collect against unauthorized access. However, you should keep in mind that this Site and our services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.
Any attempt at violation of the Site in any manner like hacking, phishing, malware release and the likes of them would be investigated and reported to law enforcement agencies. This may result in any form of penalties against the doers
The “Site” does not accept payment in the form of cash, check, money order or insurance reimbursement. Major credit/debit/charge cards (MasterCard, Visa, American Express etc as mentioned in the pay section) are the only accepted means of payment. When you pay by card, you authorize the “Site” to bill and charge the card indicated in your order for fees and the amounts provided for in your order as the same become due and payable. In the event that your credit/debit/charge card is invalid or the “Site” is otherwise unable to debit the applicable amounts from your credit card, the “Site” shall provide notice to you, whereupon you shall immediately furnish the “Site” with a valid credit card account number. Your request for services from this Site shall not be fulfilled until full payment has been received and verified.
Other Prohibited Activities
In using this Site, you agree not to:
Send or otherwise transmit to or through this Site any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to this Site or computers of any kind, and any unsolicited advertising, solicitation or promotional materials.
Misrepresent your identity or affiliation in any way.
Restrict or inhibit any person from using this Site, disclose personal information obtained from this Site or collect information about users of this Site. Reverse engineer, disassemble or decompile any section or technology on this Site, or attempt to do any of the foregoing. Gain unauthorized access to this Site, to other users’ accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to this Site.
Launch or use any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that access this Site in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser. Send or otherwise transmit to or through this Site chain letters, unsolicited messages, so-called “spamming” or “phishing” messages, or messages marketing or advertising goods and services.
Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
Violate any applicable laws or regulations or these Terms.
Alter or modify any part of the materials or services offered on this Site.
Assist or permit any persons in engaging in any of the activities described above.
Our Intellectual Property Rights
The content on this Site, including without limitation, any text, software, graphics, photos, sounds, music, videos, audio-visual combinations, patents, interactive features, any trademarks, service marks and logos contained therein and any other materials you may view on, access through, or contribute to this Site (collectively “Materials”) are owned by or licensed to the “Site”, subject to copyright, trademark and other intellectual property rights under United States and foreign laws and International conventions.
No Materials from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without written permission of the Site. You agree not to circumvent, disable, or otherwise interfere with security related features of this Site or features that prevent or restrict use or copying of any materials or content.
Modification of any materials or use of any materials for any other purpose is a violation of the copyrights and other proprietary rights of the “Site”, or of, other entities or persons where so indicated, unless the “Site” has provided said material for such express purpose. Permission for all other uses of materials contained herein, including reproducing and distributing multiple copies or using Materials on any other website or networked computer or linking to any secured or private page at this Site must be obtained from the “Site” or the appropriate rights owner in advance; otherwise, such use is prohibited. Requests for such authorization from the “Site” should be submitted via an email to firstname.lastname@example.org. All design rights, databases and compilation and other intellectual property rights associated with this Site, in each case whether registered or unregistered, and related goodwill, are proprietary to the “Site”.
Links to Other Websites
As you view this Site, you may see links to third-party websites related to medical field and research. These links are for convenience only. If you use these links, you will leave this Site. Certain of these linked websites may make use of the “Site”’s proprietary intellectual property rights (such as copyrights, trademarks, service marks, logos and trade names) under license from the “Site”. The “Site” is not responsible for the availability or content of these other websites or for any viruses or other damaging elements encountered in linking to a third-party website. In addition, providing links to these websites should not be interpreted as endorsement or approval by the “Site” of the organizations sponsoring such third-party websites or their products or services. These Terms do not apply to any other websites.
Your interactions with entities or individuals found on or through this Site or the services provided through the Site, including payment and delivery of services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such entities or individuals which is Doctors in this case. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third party. You are solely responsible for, and will exercise caution, discretion, common sense and judgment in, using this Site and disclosing personal information.
You agree that the “Site” shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such medical consultation undertaken from a doctor on the Site. It is purely a relationship of service between the User and the Doctor. If there is a dispute between you and any third party, you understand and agree that the “Site” is under no obligation to become involved.
This Site is controlled and operated by the “Site” from our office in Mumbai, India. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to this Site from jurisdictions where the contents of this Site are illegal or penalized is prohibited.
The “Site” may terminate your use of this Site or any of our features or services at any time and for any reason without notice for conduct violating these Terms. The “Site” will terminate a user’s access to this Site and its features and services if, under appropriate circumstances, the user is determined to be a repeat infringer of third party rights or in breach of the Terms. Upon any such termination, you must destroy all materials obtained from this Site and all copies thereof. The provisions of these Terms concerning Site security, prohibited activities, copyrights, trademarks, disclaimer, and limitation of liability, indemnity and jurisdictional issues shall survive any such termination. You agree that if your use of this Site is terminated pursuant to these Terms, you will not attempt to use this Site under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold the “Site” harmless from any and all liability that the “Site” may incur therefore.
To the extent permitted under applicable law, under no circumstances, including, but not limited to, shall the “Site” be liable for any compensatory, punitive, special or consequential damages that result from the use of, or the inability to use, this site or the materials on it. The Site merely provides a platform for the patient and their relatives to obtain a second consultation from a Doctor on the Site. The Site assumes that all the listed Doctors are genuine and truthful in their dispositions. If any complaint is received then only the Site would enquire with the Doctor and corresponding authorities. If found wanting such Doctors name would be removed from the Site. After due notification to the Doctor.
This Site is not intended for children under the age of 18. If you are under 1\8 years of age, please do not use or access this Site at any time or in any manner. By using this Site, you affirm that you are over the age of 18 years. The “Site” does not seek through this website to gather personal information from or about persons under the age of 18 without the consent of a parent or guardian.